Checklist for retail and commercial premises


Place clear and legible signage at entrance points to inform people that they should: 

  • Avoid entering the facility if they have a cough or fever.

  • Maintain a minimum distance from one another.

  • Not shake hands or engage in any unnecessary physical contact.

And where appropriate inform customers:

  • That there is a one-way system in place.

  • Where possible, use contactless payments.

  • About the measures taken to reduce the risk of the spread of COVID-19.


If there are key product lines that the store has sold out of this should be mentioned to prevent wasted visits.


Display posters within the facility promoting hand washing and the use of hand sanitisers where appropriate.

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Floor markings

Place tape or other markings at regular intervals at least [social distancing rule] apart in circulation areas inside the store to continuously remind visitors of social distancing requirements.


Wherever queues may form, use circles to denote where people should stand.

Mitigate gathering of crowds

Assess the capacity of floor space taking account of social distancing.


Assess the capacity of any process point (tills, checkouts, entry points) using the OnePlan Social Distancing Arrival Calculator.


Assess the capacity to queue people outside of the store taking social distancing into account.  Use the OnePlan Social Distancing Area Capacity Assessment Tool to do this.  

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Social media

Regularly update with key information which is consistent with your website.

Customer information

Your website should include information about:

  • Delivery services

  • Busy and quiet times to visit the store.

  • Recommended routes to the store from transport hubs and car park

  • COVID-19 measures being taken

  • Social distancing requirements

  • Key items that maybe out of stock.


The website information should be regularly maintained.  To reduce the time to do this limit the area that may require updating or provide a short regular update on your home page.

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